Hannah Boyer.

Hannah Boyer manages client success and agency operations at Raincross, helping connect clients with the people, information, and resources needed to keep projects moving forward. Working across client relationships and internal operations, she provides coordination between the organizations Raincross serves and the specialists responsible for strategy, advertising, visibility, web, analytics, and public relations.

As Client Success and Operations Manager, Hannah helps organize the many details that exist behind an active agency engagement. Her work includes client communication, scheduling, project coordination, internal follow-up, reporting coordination, and keeping priorities and deliverables visible across teams. She helps make sure questions reach the right people, responsibilities are clear, and important details continue moving rather than getting lost between meetings, projects, and disciplines.

Because Raincross engagements often involve multiple specialists working together, Hannah plays an important role in maintaining continuity across the relationship. She works with clients to understand what needs attention while coordinating internally with the appropriate members of the Raincross team. This allows individual specialists to remain focused on their areas of expertise while clients have a consistent point of coordination across the broader engagement.

Hannah brings a thoughtful, organized, and people-focused approach to the role. She understands that strong client service is not simply about responding quickly; it is about communicating clearly, following through, anticipating what needs to happen next, and creating confidence that the details are being handled.

Her work helps provide the operational structure behind Raincross's client relationships, supporting a collaborative agency experience in which communication stays clear, projects remain organized, and teams can stay focused on doing their best work.